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Our Cisco Certified Support Technician (CCST) IT Support (100-140) practice exam simulator mirrors the Cisco Certified Support Technician (CCST) IT Support (100-140) exam experience, so you know what to anticipate on Cisco Certified Support Technician (CCST) IT Support (100-140) certification exam day. Our Cisco Certified Support Technician (CCST) IT Support (100-140) practice test software features various question styles and levels, so you can customize your Cisco 100-140 exam questions preparation to meet your needs.
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NEW QUESTION # 74
While using remote access software to resolve a network connectivity issue, you find a related internal knowledge base article written over a year ago.
What is the best approach to using this information?
Answer: C
Explanation:
Correct Answer. B. Verify if the article is still relevant and check for any updates before applying the solution Ensuring that the information is up-to-date and still applicable to the current system environment is crucial, as outdated guidance might no longer be effective or could potentially cause further issues.
Option A is incorrect. Directly applying an old solution without verification may not consider changes in the network environment or software updates.
Option C is incorrect. Disregarding potentially useful internal resources can lead to inconsistent support practices and reinventing the wheel.
Option D is incorrect. While updating information is valuable, it must be done with careful validation and not in the midst of solving an immediate issue.
NEW QUESTION # 75
A user reports that their laptop is not charging despite being plugged in. The IT support technician suspects an issue with the power adapter.
What characteristic of the laptop's power adapter should the technician check first to ensure it is compatible with the laptop?
Answer: C
Explanation:
Correct Answer. A. Voltage and amperage output The voltage and amperage output of the power adapter are critical for ensuring compatibility with the laptop. If the voltage is too high or too low, or if the adapter does not supply adequate current, the laptop may not charge properly. This should be the first characteristic checked when troubleshooting charging issues.
Option B is incorrect because the color and shape of the adapter do not impact its functionality or compatibility with the laptop.
Option C is incorrect because while the length of the cable might affect convenience, it does not impact the adapter's ability to charge the laptop.
Option D is incorrect because although using an adapter from the same brand as the laptop can be a good practice, the actual voltage and amperage outputs are what determine compatibility.
NEW QUESTION # 76
An IT support company has recently restructured its help desk to improve queue management.
After the restructuring, a significant reduction in customer wait times was noticed.
Which of the following best explains this improvement?
Answer: A
Explanation:
Correct Answer. C. Implementation of first-in, first-out (FIFO) ticket handling The improvement in customer wait times can most effectively be attributed to the implementation of a first-in, first-out (FIFO) ticket handling strategy, where tickets are processed in the order they are received. This ensures a fair and predictable management of the queue, leading to improved customer satisfaction and reduced wait times.
Option A is incorrect because automated ticket generation improves ticket capture but not necessarily queue management.
Option B is incorrect as it might help in faster processing but does not inherently reduce customer wait times compared to FIFO.
Option D is incorrect because random assignment can lead to inefficiencies and increased variability in response times.
NEW QUESTION # 77
A user's workstation is located far from the company's router, and they need a long Ethernet cable to connect via RJ-45.
What is an essential consideration the IT support technician should advise about using long Ethernet cables?
Answer: D
Explanation:
Correct Answer. C. Ensuring the cable is not longer than 100 meters to avoid signal degradation Ethernet standards typically recommend a maximum cable length of 100 meters for unshielded twisted pair (UTP) cabling to prevent signal degradation and loss. Using a cable that exceeds this length can result in reduced performance and connection issues.
Option A is incorrect because while cable color can help with organization and safety, it does not impact the functionality regarding signal quality.
Option B is incorrect because using a cable that exceeds 100 meters is against standard recommendations for maintaining optimal Ethernet performance.
Option D is incorrect because an Ethernet cable with multiple RJ-45 connectors isn't standard and doesn't address the issue of signal degradation due to excessive length.
NEW QUESTION # 78
During a hardware audit, an IT support technician needs to identify the chipset on a desktop computer's motherboard to assess whether it supports a planned operating system upgrade.
What is the most efficient way to obtain this information without disassembling the computer?
Answer: D
Explanation:
Correct Answer. C. Use a third-party system information tool Using a third-party system information tool is the most efficient way to obtain detailed information about a motherboard's chipset without the need for physical inspection or entering the BIOS/UEFI. These tools provide comprehensive details about the hardware specifications, including the chipset, which is crucial for determining compatibility with software or operating system upgrades.
Option A is incorrect because while the BIOS/UEFI interface can provide some hardware information, it may not detail the chipset specifically.
Option B is incorrect because the manufacturer's label typically lists only model numbers and serial numbers, which may require additional research to determine chipset details.
Option D is incorrect because the number of RAM slots does not provide information about the chipset.
NEW QUESTION # 79
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