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100% Pass Quiz 2025 ServiceNow CIS-ITSM–Professional Valid Study Plan
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The CIS-ITSM certification is highly valued in the IT industry, as it demonstrates an individual's expertise in managing IT Service Management processes using ServiceNow. It is an ideal certification for IT professionals who are responsible for implementing and managing IT Service Management processes in their organizations. Certified Implementation Specialist - IT Service Management certification provides a deep understanding of ServiceNow's ITSM capabilities, which can help organizations improve their service delivery and streamline their IT operations. It also enhances an individual's career prospects, as it is recognized globally and is highly respected by employers.
ServiceNow is a leading provider of cloud-based solutions for IT service management, providing organizations with the ability to streamline and automate their IT operations. The ServiceNow CIS-ITSM Certification Exam is designed to validate the skills and knowledge of IT professionals in implementing and managing IT service management solutions using ServiceNow.
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ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q21-Q26):
NEW QUESTION # 21
Which of the following is NOT a method for creating Knowledge Articles within ServiceNow?
- A. Generate from a Scheduled Report with a Target = Article
- B. Import from a Microsoft Word document
- C. Direct creation by a user with the 'knowledge' role
- D. Generated from Incident or Problem records
Answer: A
NEW QUESTION # 22
Which should be used to explore the entire hierarchy and table definitions of the Configuration Management Database Classes?
- A. Report
- B. Dependency view
- C. CI Class Manager
- D. Application Menus
Answer: C
NEW QUESTION # 23
Which of the following tables does the change_request_sla database view join? (Choose all that apply.)
- A. change_request
- B. metric_instance
- C. change_task
- D. change_sla
- E. task_sla
Answer: A,E
NEW QUESTION # 24
What are the different ways a user can provide feedback on a knowledge article?
Choose 4 answers
- A. 5 Star scale
- B. Helpful?
- C. Pin Article
- D. Comment on Article
- E. Flag Article
- F. 10 Star scale
Answer: A,C,D,E
NEW QUESTION # 25
How to make the problem state move to "Resolved" instead of "Closed" when the "Accept Risk" button is clicked.
- A. Modify the logic in the UI Action "Accept Risk".
- B. Modify the state mapping records in the Problem State Mapping table.
- C. Modify the logic in the script include "Accept Problem Risk".
- D. Change the value of problem property "problem.acceptrisk.move_to_closed".
Answer: D
Explanation:
Explanation
NEW QUESTION # 26
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