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Free PDF Quiz ServiceNow - Trustable CIS-CSM - Authorized ServiceNow Certified Implementation Specialist - Customer Service Management Exam Certification
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ServiceNow CIS-CSM Certification is an essential qualification for professionals who work with ServiceNow Customer Service Management. It demonstrates to employers and clients that an individual has the knowledge and skills required to design, configure, and implement customer service solutions using ServiceNow. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification program is ideal for professionals working in customer service management roles, including customer service managers, customer support managers, and IT service managers.
ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q236-Q241):
NEW QUESTION # 236
Entitlements specify the level of service provided to customers.
Answer: B
NEW QUESTION # 237
The CSM application has a feature that can be used to filter records in CSM-related tables which are accessible by users with CSM roles. This feature makes it unnecessary to create business logic for those persona access the dat a. What is this feature?
- A. CSM Query Rules
- B. Data Policies
- C. Access Types
- D. Filtered Lists
Answer: A
NEW QUESTION # 238
Regarding Account Teams, what is the purpose of marking a role as 'unique'?
- A. Prevent the same role being used on different customer accounts
- B. The role then becomes a child responsibility
- C. Ensure there is a dedicated account manager for that account
- D. The role then becomes a parent responsibility
Answer: B
Explanation:
https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-service-management/task/t_CreateAResponsibilityDefinition.html
NEW QUESTION # 239
In ServiceNow's CSM Application, what is an interaction?
- A. A record that a Customer Service Agent uses to identify and resolve a question or an issue for an external customer
- B. A request for assistance made through a chat, phone call, or walk-up
- C. Any configuration item that has been made accessible to customers
- D. A binding agreement between two parties
Answer: B
NEW QUESTION # 240
In the Customer Service Management space, what does the term asset management mean?
- A. Tables in the Asset application
- B. Financial, contractual and inventory information of assets
- C. Tracking products or services customers are using
- D. A set of business activities and processes used to track assets
Answer: B
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/asset- management/concept/c_AssetManagement.html
NEW QUESTION # 241
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